FAQs

How long is my rental for?

4 days

When do I need to order my rental?

Using the calendar tool, please select a day 2 days before you require your rental. For example, if you need your rental on Saturday, please select Thursday as the start day. If you require your rental on Monday or Tuesday, please select Friday as your start day. 

When do I receive my rental?

You will receive your rental 2-3 days prior to your event. 

When do I need to return my garment?

The next working day after your event. For example if your rental is on Saturday, you will need to post it back to us by Monday.

How do I return my garment?

Please pack up the garment and all additional packaging received with your rental, in the provided return bag. A link will be emailed to you with details on how to book courier collection. The courier company will collect your garment from the address listed on your return bag. 

When is the latest I can order a outfit for rental? 

We prefer a week notice to rent out our garments to organise courier delivery. But please contact us directly if you need a fit last minute. 

Do I need to dryclean the garment before returning?

No! We do that for you. So please don't try and remove stains yourself, otherwise you could incur a damage fee. 

What if I accidentally damage the garment?

You are responsible to pay the total damage cost. This will be assessed on return to us. However, if the garment is damaged beyond repair, you will be required to pay the full RRP of the garment. For more on this, please see our terms and conditions.

What if the outfit arrives and it doesn't suit me? Can I get a refund?

Unfortunately, we are unable to provide a refund if an outfit doesn't suit and we ask you to choose carefully. We have tried to show each garment on different sized models to give women a rough idea on what to expect. 

Do you offer try ons or postal try ons?

We currently offer try ons in Auckland. Please contact us to arrange an appointment.

Do you allow pick ups? 

We do offer contactless pick ups in Onehunga, Auckland. Please select the 'Pick Up' option at checkout out and let us know in the notes when you'd need to pick it up by. All pick ups need to be returned the next day after your event.

Do you rent our garments over the Christmas/NY period?

Yes we do! All rentals over this period will be sent out on 22nd December and will last a period of 2 weeks until the 5th January. Please do not send rentals back to us before the 5th January as our office will be unattended. 

What happens if my rental is affected by COVID-19?

All bookings affected will be eligible for a store credit ONLY. Please refer to our refund policy page for more details.